Harbour Crystals

Terms and Conditions of Sales

1. Making a Purchase … just browse our products and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on “Order” and you will then be asked for a few details that we need to be able to satisfy the order. We accept payment by all major Credit Cards like Mastercard and Visa, plus Debit Cards like Maestro/Switch/Solo/Delta and Electron. If you are shopping from outside the UK, place your order as normal and your credit card company will convert the transaction into your own currency. We do not charge for any item until it is ready to ship. Back ordered items are not charged until they are shipped.

2. Out of Stock Items … if your item is not in stock and we expect new deliveries soon, we will back order it for you. You will always be emailed with the option to cancel your order if you would rather not wait.

3. Postage, Packing and Delivery … we do not make any charges other than those stated on the final order page of the checkout. Deliveries are by surface mail – if you wish to have your goods despatched by Airmail or Express Delivery, please ensure that you tell us so on your order.

4. Credit Card Security … all credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. We know of no documented cases of credit card fraud using our shopping system over the Internet. They are not held in clear text on any web site.

5. Reaching Us … please email any enquiries for full details see the “Contact Page”.

6. Privacy Policy … we are committed to protecting your privacy. We will only use the information that we collect about you lawfully and in accordance with the Data Protection Act. We collect information about you for 2 reasons: firstly to process your order and second, to provide you with the best possible service. We will never sell or trade your personal information.

7. Prices and Descriptions … we endeavour to keep all prices and descriptions or pictures of products as up to date and as accurate as possible, however we cannot be held liable for any errors that may occur. Prices are subject to change without notice and in are in Pounds Sterling. All prices include VAT at the applicable rate and are priced accordingly.

8. Despatch … we endeavour to despatch your order within three working days. Order acceptance and the completion of the contract between you and us will take place on the despatch of the products ordered to you unless we have notified you that we do not accept your order or you have cancelled it in accordance with the instructions below.

9. To Cancel an Order … you must notify us within 24 hours of sending your order to us, of any alterations you wish to make or any cancellation.

10. Non-acceptance of an Order … may be the result of one of the following:

· The product you ordered was unavailable from stock

· Our inability to obtain authorisation for your payment

· The identification of a pricing or product description error

11. Exchange or Returns … we will exchange an item for an equally valued item or refund the purchase price if the item is received by us undamaged in the original packaging within 15 days of receipt. A restocking fee of 15% may be charged on returns.

12. We Reserve the Right … to ban any customer based upon, use of profanity, excessive returns, tampering with goods or website or any other activity we deem inappropriate.

13. Liability and Guarantee …our liability on any purchase is limited to and cannot exceed the purchase price. Any breakages, shortages or damages must be reported within 24 hours of receipt. We guarantee your satisfaction. All our products come with a 30 day no quibble guarantee.

14. Terms are subject to change without notice.